Customer satisfaction is critical to us at Octothorpe Software and we stand 100% in front of our systems. Our service objective is to offer effective technical support, and our Technical Team monitors and responds to all inquiries promptly. If at any point you are not satisfied please contact our CEO directly at (604) 320 0701 X201.

Telephone Support

Open support calls are tracked continually. Regular telephone support is provided from 09:00 to 18:00 PST at 1-877 RANKS ONE (726 5766).

E-mail Support

We aim to respond quickly to e-mail, often within the hour. We guarantee a response within 12 hours. Please e-mail us at

Live Interaction

Live interaction enables you to communicate directly with our sales and support organization. Please enter the session key provided by your sales or support representative.

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