Support
Customer satisfaction is critical to us at Octothorpe Software and we stand 100% in front of our systems.
Our service objectives and pledge is described in your decision handbook.
Online Support
We monitor and respond to our on a regular basis. Join and you can post questions,
interact with decision experts, and gain access to technical bulletins and Frequently Asked Questions.
Telephone Support
Open support calls are tracked continually. Regular telephone support is provided from 09:00 to 18:00 PST at
1-877 RANKS ONE (726 5766).
Email Support
We respond quickly to email, often within the hour. We guarantee a response within 12 hours.
Please email us at
Live Interaction
Live interaction enables you to communicate directly with our sales and support organization. Please enter the session key provided by your sales or support representative.